Terms and Conditions
Reservations and Deposits
Reservation Deposit
A deposit of 25% of the total rental charge is required to hold your apartment. Payment of the reservation deposit should be made via bank transfer or cheque. The balance of the payment is due no later than 6 weeks prior to your arrival.
Please note that the booking will not be confirmed until Osborne Property Management and Holiday Rentals has received the reservation deposit amount. Upon receipt of same, you will receive a confirmation email from Osborne Property Management and Holiday Rentals.
Security and Damage Deposit
Depending upon the apartment, a security and damage deposit ranging from £100 to £400 will be requested.
The security and damage deposit will be refunded in full after inspection of the undamaged apartment by one of our representatives. Please check your booking confirmation for the amount of the deposit for your chosen apartment.
Payment
Once Osborne Property Management and Holiday Rentals has confirmed the availability of one of its apartments, the client will be required to pay 25% of the total price of the stay by means of bank transfer or cheque. Any bank transfer charges must be met by the client.
Please note that this amount must be received in our bank account 8 weeks before your arrival.
The rest of the price of the stay is payable, and must be received into our bank account, no later than 6 weeks prior to your arrival.
Remember: NO CASH, NO CHECK IN!!
Cancellation
Please note that the 25% reservation deposit is non–refundable.
If the client cancels a fully paid reservation, a cancellation charge will apply. The amount of the cancellation charge will depend on the number of days before the beginning of the rental period:
- More than 90 days before: 20% of the total amount
- 60 – 89 days before: 30% of the total amount
- 30 – 59 days before: 50% of the total amount
- Less than 30 days: 100% of the total amount
Cleaning
The apartment shall be cleaned prior to the arrival of each client. When leaving, the client is obliged to leave the apartment in a reasonable condition.
Number and Identity of the Guests
The client must inform Osborne Property Management and Holiday Rentals of the number of guests included within the booking. Unless otherwise agreed by Osborne Property Management and Holiday Rentals, only the number of persons indicated by the client when booking shall be authorised to use the apartment.
Pets are only allowed where permission has specifically been granted.
Holiday Insurance
It is recommended that each client take out holiday insurance, which is not included within the rental package.
Liability
Osborne Property Management and Holiday Rentals accept no liability for the following:
- Loss or damage to clients’ property for the duration of their stay.
- Apartment complex services i.e. lifts, swimming pools etc. The maintenance of these services is outside our control.
Availability Chart
Please note that an availability chart is for guidance only, and you should not book flights or arrange any other elements of your holiday before you have received a booking confirmation from Osborne Property Management and Holiday Rentals.
Behaviour
The client signing the check–in form will be liable for the correct and decent behaviour of all the persons accompanying him or her. Should the client, or any of the persons accompanying him or her, not behave in a suitable and responsible way, Osborne Property Management and Holiday Rentals shall be entitled to request the client and the person or persons accompanying him or her to leave the apartment without the right for the latter to claim any type of compensation.
Please observe that Osborne Property Management and Holiday Rentals’s Terms and Conditions with regard to disturbances, loud music and parties are very clear. ALL ARE STRICTLY FORBIDDEN. Guests staying in Osborne Property Management and Holiday Rentals apartments should know that if parties or loud music are heard, or neighbours complain and / or police are called, it can result in immediate eviction regardless of the time of day or night. It will also result in the loss of prepaid rent and the refundable damage deposit.
Also note that by booking with Osborne Property Management and Holiday Rentals you have already accepted our terms and conditions and will therefore be expected to abide by these rules. You will also be expected to sign these rules upon check–in on the day of your arrival.
QUIET TIME IS EVERY DAY FROM 22.00 PM TO 10.00 AM. We appreciate your co–operation in this matter and hope you understand that these rules are necessary as these apartments are all situated in residential areas and the nightly rest of other residents must be respected.
Our Website
The descriptions and information relating to each apartment is supplied by the owners of the apartments featured. Whilst Osborne Property Management and Holiday Rentals do their utmost to maintain accuracy and to check details wherever possible, we cannot be held liable for any errors or omissions that may arise.
Osborne Property Management and Holiday Rentals also reserve the right to change information published on the site at any time including rates, descriptions and photographs.
Osborne Property Management and Holiday Rentals reserves the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company’s business.